TY  - BOOK
AU  - Besterfield, Dale.H
AU  - Besterfield, Glen H
AU  - Besterfield, Michna Carol
AU  - Besterfield, Sacre Mary
TI  - Total quality management
SN  - 9788120328839
U1  - 658.562B561t/ 2010 23rd.ed
PY  - 2010///
CY  - New Delhi
PB  - PHI Learning Pvt. Ltd
KW  - Quality control
KW  - Total quality control
N1  - Includes bibliography references and index
ER  -