TY  - BOOK
AU  - Besterfield, Dale.H
AU  - Besterfield, Glen H
AU  - Besterfield, Michna Carol
AU  - Besterfield, Sacre Mary
TI  - Total quality management
SN  - 9789332534452
U1  - 658.562 
PY  - 2015///
CY  - Delhi
PB  - Dorling Kindersley Pvt. Ltd
KW  - Quality control
KW  - Total quality control
N1  - Includes bibliography references and index
ER  -